This blog was discarded by Martin Saunders, Chief Operating Director of Highlight. Martin Saunders has a proven record in the high-tech sector leading and provides strategic programs. Martin defines, plans and performs the main product map, Ensting continues to strengthen and grow the market enhancement. It brings more than 15 years of expertise.
Horizon River, trustworthy leader in premium technology services, has long committed itself to providing its customers the best performance in their class. The addition of the main service observability platform was crucial for a safe service service for Enhanning Horizon River, guaranteeing a premium offer of 99.9% of customers across industries such as retail, medical care and hospitality.
Key metrics:
- 99.9% Availability Available and supported by highlighting
- 5% shortening of the SLA production time
- Prolonged available historical diagnostic period by 1220%
- Reduced escalation support by 60%
- Reduced an average resolution by 20%
- Double support capacity and saved $ 100,000 operating budget
Requirement for National Safe Support for US Operations
With thousands of distributed leases and a promise of 99.9% network traffic, Horizon River’s ability to supply such high levels of service for proactive monitoring and quick response. In 2024, Horizon River turned to the main service observability platform to meet these growing requirements and strengthen its safe offer.
The decision to adopt highlighting was powered by the need for an intelligent and integrated approach to monitoring and reporting, which was in accordance with the significant deployment of Cisco Merai in 49 US states.
After evaluating several platforms, it is highlighted for its compatibility with Cisco Meraki, easy integration via the API and its intelligent warning, which distinguishes the real noise. Unlike other solutions that required comprehensive settings or came up with high costs, the highlights were ready to deploy quickly and deliver the value of the IMUS operating team.
Behz Akhund, President of Deliveries and Operations in the Horizon River He says: “The peak has been transformed by our network operations. It allows us to actively solve, helping us maintain our obligations in operation and provide us with complete confidence in our data. The enhanced platform provides flexible, actorate and a highly configurable warning function detects and responds more speed and accuracy.
Proven results for the horizon river and safe operation
The intuitive dashboard and advanced Highlight’s intuitive warning skills have become a central element of Horizon River’s workflow. When 150 cellular modems have taken place offline, real -time platform warnings allowed quick identification and problem solving to avoid what would require audit days. Confidence in the platform has led the team to move more responsibility for monitoring to highlighting, relying on third -party tools and improving responsibility.
- Uptime warranty accompanied and supported by highlighting -Barrally labeled Dashboards and intelligent warnings have enabled identification and faster real -time resolution, which adherence to 99.9% of SMAs of safe operation.
- 5% shortening detailed SLA production time – Highlight the automated data aggregation from 10,000+ Meraki devices from Horizon River, reducing a quarterly business review from 4 days to 0.5 days.
- Extended detailed historical diagnostic period by 1220% -Highlight retains 366+ days with high resolution of network power (vs. 30 -day limit Meraki), allowing engineers to identify the trends of the bandwidth and predecessors of overload power outages.
- Established first -class proactive incident resolute process -Clets integrated directly into the Horizon River ticket sales system have reduced escalations by 60% and reduced by 20% resolution
- Double support capacity and saved $ 100,000 operating budget – Highlighting allowed to move other tools that saved $ 100,000. It also improved the efficiency of support employees, allowing a 100% increase in supported network devices and applications without the need for team expansion.
Highlight plays a critical role in Horizon River’s ability to serve corporate customers. One of their large customers covers over 1,000 rent in the US with up to 8,000 Meraki active devices. While the terminal client does not use direct highlighting, River Horizon Reited on the performance platform, actively manager and generates Accrarate messages that feed on monthly metrics and quarterly business reviews. In real time, visual warnings and dashboards help the triagems of the support teams immediately, with engineers focusing on critical events displayed in red or yellow, while green denotes smooth operations.
Behz adds: “I have learned to emphasize my characteristics in half a day. It’s intuitive. I worked with the main carriers and their tools often took weeks to learn. With highlighting, I can directly recognize the data of aviabibility and the platform was a new source of truth.
Revelation of observability reports
The platform also makes reports more efficient. According to Behz, ”Where Quarterly Business Reviews Once Took Up To Four Days to Prepare, The Process Can Now Be Complete in Half and Day. This Efficienc is Especially Valuable Given Our Layered Ranking from 30 To 50 Stuff.
Behz concluded: “The highlight value is not only visibility, but also when improving our proactive service. Too often our promising promise of monitoring, but cannot supply early alerts or action data. Thanks to highlighting we can bridge this gap, color coded and credible network representation.
Since River Horizon River continues to innovate and scale, the core of its observability strategy remains and ensures that every customer, from a single retail rental to the national chain, receive the perfection of the services they expect and deserves.
See highlights in action – visit the Cisco market and learn more!
Other sources:
- https://www.horizonriver.com/
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